RestroPod
RestroPod Legal

Refund & Cancellation Policy

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RestroPod does not offer refunds by default. This policy explains the one narrow exception, and how it works.

1. Before You Buy

RestroPod has minimum hardware and system requirements. The Windows POS is available now. The Android app is coming soon on play store, and its requirements apply when it is released. Before purchasing a plan, you must confirm your device meets these requirements:

Windows

  • Windows 10 (version 1803 / April 2018 Update) or later, 64-bit
  • Microsoft Edge WebView2 Runtime (installed automatically by our setup if missing)
  • Stable local network (LAN/Wi-Fi) for connecting other devices and printers

Android

  • Android 8.0 (Oreo, API level 26) or later
  • Bluetooth support, if you intend to connect a Bluetooth thermal printer
  • USB host support, only if you intend to connect a USB printer or scanner (optional — not required to run RestroPod)

You are responsible for checking this before you buy. Purchasing a plan means you're confirming your device meets the published requirements above.

2. General Rule — No Refunds

Once you've purchased a RestroPod subscription, payment is final. We do not offer refunds for change of mind, not using the software, or any reason outside the one exception below.

3. The One Exception — POS Not Working

If RestroPod genuinely fails to work on your device, even though it meets all published hardware and system requirements, you may be eligible for a partial refund — but only if all of the following are true:

  1. You report the issue within 3 days of your purchase date. After 3 days, no refund can be requested, under any circumstances.
  2. Your device meets the published minimum requirements (Section 1). If it doesn't, this exception doesn't apply.
  3. You give us a chance to fix it first. When you report the issue, we will attempt to resolve it. A refund is only considered if we're unable to fix the problem.

If all three conditions are met, and the issue genuinely cannot be resolved, we will refund part of your payment — 80% of the remaining value of your billing period, calculated from the day you reported the issue, not the full amount paid. The remaining 20% is retained regardless of outcome.

Example: You buy a monthly plan. 10 days remain in your billing period when your refund is approved. We calculate 80% of what those 10 remaining days are worth, and refund that amount.

4. What Happens When a Refund Is Processed

The moment a refund is approved and processed:

  • Your subscription is cancelled
  • Your active license is revoked
  • Your POS device(s) will stop working, as they will fail their next license check

This happens automatically and immediately — a refund and continued use of RestroPod cannot happen together. This applies when the refunded invoice is for the plan that is running now. Refunding an older invoice, such as an earlier renewal that has already ended, does not change your current plan. A renewal has its own 3 days, counted from the renewal's purchase date. A plan we gave you at no charge has no payment, so there is nothing to refund.

5. How to Request a Refund

Contact support at info@digiindian.com within 3 days of your purchase, explaining the issue clearly. We will respond and attempt to help first. If the issue can't be fixed, we'll process your refund as described above.

6. Governing Law

This policy is governed by the laws of India. Any disputes will be handled in the courts of Indore, Madhya Pradesh.

7. Contact Us

To request a cancellation or refund, please submit a support ticket through your merchant dashboard or contact us via our Contact Page.