RestroPod

Service Level Terms

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This explains what to expect from RestroPod's SaaS service — the servers that handle your license, subscription, account, and optional cloud features — and what happens around subscription expiry.

1. What This Covers

RestroPod's Windows POS and Android app work offline — billing, orders, and daily operations don't need the internet. The SaaS service is needed for: activating a device, periodic license checks, processing payments, account/dashboard access, and, if your plan includes them, Cloud Reporting sync and E-Bill delivery (SMS, WhatsApp, Email).

This document is about that SaaS service, not the offline POS itself.

2. No Uptime Guarantee

We aim to keep the SaaS service available and reliable, and we actively monitor it for failures. However, we do not guarantee a specific uptime percentage, and downtime does not entitle you to a refund or credit.

If the SaaS is briefly unreachable, your POS continues working offline as normal — see Section 3.

3. What Happens If SaaS Is Unreachable

Your POS checks in with our servers periodically to confirm your license is valid. If it can't reach us (due to your internet being down, or our service being briefly unavailable), your POS continues working normally for up to 5 days since its last successful check, before requiring a fresh check.

This is separate from what happens when your subscription itself expires — that's covered in Section 4, and works differently.

4. Cloud Reporting Sync (If Included in Your Plan)

Cloud Reporting is an optional module, not part of every plan. If your plan does not include it, your POS sends nothing to our servers — it stays fully offline for daily operations, exactly as described in Section 1.

If your plan does include Cloud Reporting:

  • A daily summary of aggregated business data syncs to our servers when your device has an internet connection. Exact contents are listed in our Privacy Policy, Section 2(H).
  • If your device is offline, syncing simply resumes the next time it connects. Nothing is lost — your local data is always the source of truth.
  • If you cancel, downgrade, or your subscription lapses out of a Cloud Reporting plan, syncing stops immediately, and anything already queued to send is discarded.
  • Cloud Reporting sync failing or being delayed does not affect your ability to bill customers or run your POS offline.

5. E-Bill Delivery (If Included in Your Plan)

If your plan includes E-Bill, receipts can be sent to your customers via Email (SMTP), SMS, or WhatsApp, using a gateway you connect yourself (MSG91, Twilio, Fast2SMS, Gupshup, or Interakt, depending on channel).

We do not guarantee delivery — delivery depends on the gateway you've chosen, your account standing with that gateway, and your customer's own device/carrier. If a message fails to send, it is logged as failed in your dashboard so you can retry or follow up manually. The customer's receipt link works for 48 hours.

6. Subscription Expiry and Grace Period

When your subscription's billing period ends:

  1. Grace period begins. For a set number of days (set by us, currently 5), your account moves into a grace period. You'll be notified by email that this has started, and again shortly before your subscription expires, reminding you to renew.
  2. If you renew during the grace period, everything continues normally.
  3. If the grace period ends without renewal, your subscription is marked expired, your license is deactivated, and your POS will stop processing new bills until you renew.

Your existing data is never deleted because of an expired subscription — it stays safely on your device. Renewing simply restores access.

7. Device Monitoring

If one of your registered devices doesn't check in with us for more than 7 days, it's automatically flagged for review as a precaution — this helps us catch problems like a lost or compromised device early. This does not affect your POS's normal operation.

8. Planned Maintenance and Updates

We may occasionally take the SaaS service offline briefly for maintenance or updates. Where possible, we'll try to do this at low-traffic times and notify you in advance for anything significant.

9. Governing Law

This document is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. Any disputes will be handled in the courts of Indore, Madhya Pradesh.

10. Contact Us

If you have any questions about these Service Level Terms, please contact us via our Contact Page.